Expertise
Financial
We provide custom software solutions and related services to financial organizations including banks, credit unions, and all types of enterprises that look to establish effective, digitally-enabled financial processes. Both customers and employees of financial companies expect to be able to leverage the latest technological advancements to make their daily operations easier.
We make payments happen by providing bespoke technical integration for all players of the payment processing ecosystem, including merchants, issuers, acquirers, and payment gateways. Alpha-Helix specializes in creating software solutions that make this possible on any scale.
Housing
Customer satisfaction really influence and shape what an organisation delivers and how important is it in housing. Customer service across all industries is extremely important. Our customer service expertise and solution for housing sector in the UK is from working with various social housing organisations in the UK.
76% of the UK GDP is delivered through service-based organisations so the competitiveness of the UK in the world is dependent on a strong service-based economy. We understand what the UK housing solution needs and our custom solution provides the top end solution which meets your housing needs.
Customer Serivces
Transform your service with the SaaS based solution give agents a holistic view of the customers profile and their previous interactions with your support team. Automate self-service with virtual agents and rich knowledge-base portals. Quickly address and resolve issues using AI-powered virtual agents, freeing agents to handle more complex matters. Exceed expectations with a customer service solution that supports seamless experiences for both your customers and employees.
AI-powered suggestions use real-time context cues to recommend similar knowledge articles or cases. Agents can reference those resources to resolve customers issues quickly. Provide agents the information needed to resolve issues quickly by connecting disparate database sources with federated knowledge search.
Telecommunications
By providing ad-hoc development and configuration, our team introduces off-the-shelf solutions into your infrastructure. From service delivery to customer support solutions which spans across multiple telecom solutions for end-to-end subscriber provisioning. We equip applications with customer intelligence and reporting, supplying you with insight for personalized service offering and revenue analytics.
We provide SaaS based CRM applications which provides you the 360 degree view of your customer and serving your customer with a best in the class case management application. Embedded IoT signalling and alerts detect and correct problems before your customers even notice that anything’s wrong.
We provide Innovative Ideas
that Shines your Business.
Discuss Your Project with Us